FAQs – Everything You Need to Know
Welcome to the House of Kiva help desk — where style meets clarity. Whether you're curious about sizing, shipping, or returns, we’ve answered your most common questions below so you can shop with confidence and ease.
What kind of clothing does House of Kiva offer?
We specialize in bold, fashion-forward styles for women. Our collection includes statement Dresses, coordinated Sets, tailored Pants, and chic Skirts—designed for the woman who commands attention and dresses for herself.
How do I find the right size for me?
Each product page includes a detailed size guide to help you find your perfect fit. If you’re between sizes or unsure, we recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes! We ship worldwide. Shipping charges and delivery timelines will be calculated at checkout based on your location.
How long will it take to receive my order?
Orders are typically processed within 2–4 business days, and delivery times vary depending on your location. Domestic orders usually arrive within 5–7 business days.
Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll try our best to accommodate changes or cancellations. Please email us at houseofkiva@gmail.com as soon as possible with your order number.
What is your return/exchange policy?
We offer hassle-free returns and exchanges within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags intact. Note: Certain sale items may be final sale.
How do I initiate a return or exchange?
Email us at houseofkiva@gmail.com with your order number, reason for return/exchange, and any images if applicable. Our support team will guide you through the next steps.
How do I care for my House of Kiva pieces?
We recommend cold hand wash or gentle machine wash, avoiding bleach or harsh detergents. Please check the care label on each item for specific instructions.
Do you offer custom or made-to-measure pieces?
At the moment, we do not offer custom tailoring. However, stay tuned—special collections and limited drops may include unique sizing or customization options.
How can I stay updated on new arrivals and offers?
Sign up for our newsletter and follow us on Instagram @houseofkiva to be the first to know about new launches, exclusive discounts, and styling inspiration.
Are your clothes ethically made?
Yes. We are committed to ethical sourcing and production practices, ensuring fair wages, safe working conditions, and minimal environmental impact.
Can't find the answer you are looking for?
We're Here to Help!
